IT support should mean someone answers, understands your setup and fixes the problem. SteroGroup provides day-to-day support for the computers, email, printers, networks and cloud services New Jersey businesses run on — remotely for most issues, onsite when the problem is physical.
Support is not limited to a list of approved issues. If it involves the technology your team uses to work, it is a ticket we handle.
You send an email or call. The ticket reaches a technician who already has documentation of your environment, so nobody starts by asking what kind of computers you have. Most issues are handled in a secure remote session the same business day.
If a problem needs hands on equipment, we schedule an onsite visit. Managed IT clients get preferred onsite rates and unlimited remote support, so cost never becomes a reason to avoid asking for help.
The most useful part of managed support is the work you never see: monitoring that flags a failing drive before it dies, patching that closes vulnerabilities before they are exploited, and backup checks that confirm recovery is actually possible.
Yes, for Managed IT clients. There is no ticket count and no per-incident charge for remote support.
Most requests get a response within the same business day, and urgent, business-stopping issues are prioritized ahead of routine ones.
Yes. Mixed Mac and Windows environments are common among our clients and are supported together.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer, which includes unlimited remote support. Non-managed hourly support is available at published rates.