Some problems cannot be fixed through a screen. When hardware fails, a network needs building or an office is moving, SteroGroup comes to you — across New Jersey and the surrounding metro area.
We diagnose remotely first, so the technician arrives knowing what the problem is and carrying what the job needs. That keeps visits short and avoids the second trip that usually follows a blind service call.
Work that would disrupt your business is scheduled outside operating hours whenever possible, and after-hours support is available as an add-on.
Onsite service covers Bergen, Hudson, Essex, Passaic, Morris, Union and Middlesex counties, along with much of northern and central New Jersey. Remote support is available regardless of location.
Managed IT clients receive preferred onsite rates. Non-managed clients are billed a trip fee plus an hourly rate. Current rates are listed on the pricing page.
Unlimited remote support is included, and onsite visits are billed at preferred managed rates. A monthly onsite care add-on is available for businesses that want scheduled visits.
Urgent onsite needs are prioritized and usually scheduled the same or next business day, depending on location and severity.
Yes. Office moves are handled as projects with a fixed scope and quote covering disconnect, network setup, reinstallation and testing.