Most IT problems do not require anyone to drive to your office. Remote support connects a technician directly to the computer with the problem, fixes it in a secure session and gets your employee back to work — normally within the same business day.
Remote sessions are initiated through managed, encrypted tooling. Your employee can see what the technician is doing, and sessions are logged. Access is tied to the devices we manage, not to a shared password floating around the office.
There is no travel time, no scheduling window and no waiting for the next available visit. A ticket that would take half a day to resolve onsite is often closed in twenty minutes remotely.
Remote support is unlimited for Managed IT clients, which matters more than it sounds: when help is free, people report small problems early instead of working around them until they become big ones.
Remote support is not limited by geography. We support remote and hybrid employees wherever they work, while onsite service is provided across New Jersey and the New York metro area.
Yes. Unlimited remote support is part of the Managed IT plan at $249 per month for the first two computers and $89 per month per additional computer.
Immediately after onboarding. Onboarding is free for Managed IT clients and typically takes a few days.
Yes. Support follows the managed device rather than the office location.
We schedule an onsite visit. Managed IT clients get preferred onsite rates.