Some work does not belong in a monthly support plan. Moving an office, replacing a server or migrating email is a project with a start, a finish and a fixed quote — planned in advance so your business keeps running while it happens.
Every project starts with a short assessment of what exists today and what the finished state needs to be. You receive a written scope and a fixed quote before any work begins, separate from your monthly plan, so there are no surprise hours at the end.
Cutovers, migrations and equipment swaps are scheduled for evenings or weekends where downtime would otherwise cost you business. We test before the switch, verify afterwards and stay available the following morning when everyone logs in.
No. Projects are available to non-managed businesses as well, quoted at standard project rates.
It depends on mailbox count and data volume, but most small business migrations are planned over one to two weeks with the cutover happening outside business hours.
Yes. Internet coordination, cabling, network equipment, Wi-Fi, computers, printers and cloud accounts can all be delivered as one project.
No. Monthly service covers support and management. Projects are quoted separately so your recurring cost stays predictable.