A help desk is simply a reliable place for your employees to send a problem and know it will be solved. SteroGroup becomes that place — the number your staff call, the address they email, and the team that already knows how your business is set up.
One internal IT hire costs a salary, benefits, tooling and training, works one shift, takes holidays and knows one set of technologies. Most businesses under fifty employees cannot keep that person busy, and cannot cover them when they are away.
An outsourced help desk gives you a team, published response expectations and a predictable monthly cost that scales with the number of computers you run rather than the number of people you employ.
Co-managed IT is common and works well. We take the ticket volume — password resets, printers, mailboxes, new starters — so your internal person can focus on the systems specific to your business.
We also provide the monitoring, patching and security tooling that is difficult to justify for a single-person IT department.
Help desk support is part of the Managed IT plan: $249 per month covers the first two managed computers and $89 per month covers each additional computer, with unlimited remote support and free onboarding. Pricing is based on the technology we manage, not your headcount.
Standard support runs during business hours, with after-hours support available for urgent issues and planned work at the published after-hours rate.
Yes, remote support is unlimited for managed computers. We would rather your team report a small problem early than work around it for a month.
Yes. Co-managed arrangements are common — we handle day-to-day tickets, monitoring and security tooling while your internal resource focuses on your core systems.
By phone or email. Managed clients also get a support shortcut installed on their computers so a request takes one click.