Most home technology problems do not require anyone to come to your house. A secure remote session puts a technician on your screen within the hour, and you watch every step of it.
You describe the problem, we send you a one-time connection link, and you approve the session from your own computer. You can see the cursor move, follow what is being changed, and disconnect instantly at any point. When the session ends, our access ends with it.
We never ask for banking details, gift cards or payment inside a support session. If anyone calls claiming to be from Microsoft, Apple or your internet provider and asks for remote access, hang up — that is the most common scam we clean up after.
Remote support cannot help with a computer that will not power on, a screen that stays black, a failed drive or physically damaged hardware. We are upfront when that is the case rather than billing an hour to reach the same conclusion.
Home support is remote across New Jersey at $129 per hour. Businesses that need someone physically on site can see our onsite IT support options.
Yes. You approve the connection yourself, watch the entire session on your own screen, and can end it at any moment. Access is removed when the session closes.
Same-day sessions are typical for home requests, and often within the hour during business hours.
Remote home support is $129 per hour with an estimate given before we start.
Home support is remote-only. Onsite visits are available for business clients across our New Jersey service areas.