Printers fail in the same handful of ways, and almost all of them are fixable without anyone touching the machine. We connect remotely, sort out the drivers, the network and the queue, and confirm a test page before we finish.
Nine times out of ten the printer is fine and the connection changed. New router or new WiFi password, a printer that picked up a different IP address, a Windows update that swapped the default driver, or a stalled job blocking the queue.
Two things worth trying before you call: switch the printer off at the wall for thirty seconds and back on, and check the printer's own screen to confirm it is still joined to your WiFi network. If it lists a different network name than your computer uses, that is your answer.
We handle setup, connectivity, drivers and software. We do not perform physical repairs on printers — if a roller, fuser or print head has failed, we will tell you plainly and help you decide between a service call to the manufacturer and a replacement, then set the new machine up for you.
Yes. As long as the printer is powered on and within range of your WiFi, we can complete setup, drivers and a test page over a secure remote session.
Yes, and it is one of the most common calls we get. The printer needs to be rejoined to the new network and the computers pointed back at it.
No. We resolve setup, connection, driver and software problems. Mechanical faults are a manufacturer or replacement decision, and we will say which one we would choose.
Home support is billed at $129 per hour, and most printer issues are resolved well inside an hour.