When your computer is slow, freezing or refusing to cooperate, you want a technician who explains what is wrong in plain English and fixes it. SteroGroup provides remote computer support to homes across New Jersey — no shop drop-off, no waiting a week for your machine back.
Most home computer problems fall into a handful of categories, and nearly all of them can be resolved over a secure remote session while you watch.
A slow computer is a symptom, not a diagnosis. The usual causes are a hard drive that is nearly full, too many programs launching at startup, a failing mechanical drive, a pending Windows update stuck in a loop, or unwanted software running in the background.
There are a couple of safe things you can check first: restart the computer (a real restart, not just closing the lid), confirm you have at least 15% free disk space, and see whether the slowdown happens in every program or only one. If the machine is slow from the moment it powers on, the drive or the startup list is usually the culprit.
If the computer is old enough that the drive is mechanical rather than solid state, we will tell you honestly whether a repair is worth it or whether the money is better spent on a new machine we can set up for you.
You tell us what is happening, we send a secure connection link, and you approve the session from your own screen. You can watch everything we do and end the session at any time. Nothing stays installed on your computer afterwards unless you ask for it.
Home support is billed at $129 per hour, and we tell you before we start if we think a problem will need more than an hour. Remote support is available to residents anywhere in New Jersey.
No. Home computer support is delivered remotely over a secure session, so your computer never leaves your desk.
Remote home support is $129 per hour. We give you an estimate before starting, and we will tell you if a problem is not worth fixing.
If the computer cannot start, remote support cannot reach it. We will walk you through power and display checks by phone and tell you honestly whether it needs hardware service.
Our home support is strongest on Windows PCs and laptops. We handle common Mac issues too, and we will say up front if something falls outside what we support.