When a computer stops working in Newton, the cost is the hour nobody gets back. SteroGroup gives software companies, agencies and venture-backed startups that hire quickly and work across cloud tools all day a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need fast account provisioning, tidy SaaS access control and laptops that are ready on day one. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Massachusetts professional services, biotech startups and healthcare practices expect fast, knowledgeable IT help. We work the same Eastern Time hours as your team, so support starts when your day does.
Our help desk handles Newton requests the same way every time: password and login problems, email issues, slow machines, printing, software installs and Microsoft 365 questions. Unlimited remote support is included in every Managed IT plan.
Support for Newton is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Newton is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Fast-growing technology teams accumulate cloud accounts faster than anyone documents them, so we focus on multi-factor authentication, single sign-on hygiene and removing access the day someone leaves. Essential cybersecurity is included with every Managed IT plan, and Newton businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Newton staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Newton clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Massachusetts requires a written information security program for businesses holding personal information about residents. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.