SteroGroup is the remote IT department for software companies, agencies and venture-backed startups that hire quickly and work across cloud tools all day in Framingham, MA. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Framingham office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why software companies, agencies and venture-backed startups that hire quickly and work across cloud tools all day get the same service level our New Jersey clients get.
Massachusetts requires a written information security program for businesses holding personal information about residents. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Because software and startup teams cannot wait around, remote requests from Framingham are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Support for Framingham is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Framingham is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Fast-growing technology teams accumulate cloud accounts faster than anyone documents them, so we focus on multi-factor authentication, single sign-on hygiene and removing access the day someone leaves. Essential cybersecurity is included with every Managed IT plan, and Framingham businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Framingham staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
No. Onsite visits are limited to New Jersey. Framingham clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Massachusetts requires a written information security program for businesses holding personal information about residents. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Software companies, agencies and venture-backed startups that hire quickly and work across cloud tools all day are a common fit for our plans, and we focus on fast account provisioning, tidy SaaS access control and laptops that are ready on day one.