Rochester, NY businesses lose more to a compromised mailbox or an unpatched laptop than to almost anything else. SteroGroup manages and protects the computers, accounts and email that litigation and transactional law firms, title agencies and the paralegal teams working alongside them depend on, with unlimited remote support included.
The Rochester businesses we support are usually 2 to 25 people with no in-house IT, and they hold exactly the kind of data attackers look for. Client confidentiality is a professional obligation, not a preference. We keep matter files encrypted, control who can open what and keep tested backups of document management systems.
New York's SHIELD Act requires businesses holding private information about New York residents to keep reasonable administrative, technical and physical safeguards in place. Managed IT keeps endpoint protection, email filtering, patching and multi-factor authentication in place across every device so those obligations are met day to day, not once a year.
Because law firms and title agencies cannot wait around, remote requests from Rochester are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Support for Rochester is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Rochester is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Client confidentiality is a professional obligation, not a preference. We keep matter files encrypted, control who can open what and keep tested backups of document management systems. Essential cybersecurity is included with every Managed IT plan, and Rochester businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Rochester staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Litigation and transactional law firms, title agencies and the paralegal teams working alongside them are a common fit for our plans, and we focus on confidential document handling, dependable e-filing and case systems that never lose a file.
We advise on the right machine, configure and secure it before it ships, enrol it in monitoring and set up the user, so it works from the moment it is unboxed.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.