When a computer stops working in Rio Rancho, the cost is the hour nobody gets back. SteroGroup gives government contractors, associations, advocacy groups and nonprofits working with public-sector requirements a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need documented controls, clean audit trails and answers ready for security questionnaires. We handle the day-to-day so owners stop being the person everyone asks about the printer.
New Mexico's small businesses and nonprofits need affordable, reliable IT support. We work Eastern Time hours and cover Mountain Time businesses remotely, with tickets picked up early in your day.
Rio Rancho staff reach us directly for anything software related, from a locked account first thing in the morning to an application that stopped launching before a deadline. Remote support is unlimited on every plan.
Rio Rancho clients are supported remotely end to end. Hardware is pre-imaged and shipped, warranty work is coordinated with the manufacturer, and local cabling or network installs are arranged through a vendor we brief directly.
Managed IT for Rio Rancho covers 24/7 monitoring, automatic patching, endpoint protection, backup oversight, vendor coordination and unlimited help desk support for one flat monthly price.
Funders, partners and prime contractors increasingly ask how data is protected. We keep identity, endpoint and logging controls in place so those questionnaires can be answered honestly and quickly. Essential cybersecurity is included with every Managed IT plan, and Rio Rancho businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Email and cloud files are where most work happens, so we manage them closely for Rio Rancho clients: accounts, licences, MFA, sharing permissions, mail filtering and clean migrations when you move providers.
Device management covers purchase guidance, pre-configuration, encryption, monitoring enrolment and replacement planning, so contractors, nonprofits and associations are not guessing when a machine is due for renewal.
Email migrations, Microsoft 365 rollouts, security deployments and cloud moves for Rio Rancho businesses are scoped and quoted as fixed-price projects, separate from your monthly plan.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work Eastern Time hours and cover Mountain Time businesses remotely, with tickets picked up early in your day.
Yes. Government contractors, associations, advocacy groups and nonprofits working with public-sector requirements are a common fit for our plans, and we focus on documented controls, clean audit trails and answers ready for security questionnaires.
We advise on the right machine, configure and secure it before it ships, enrol it in monitoring and set up the user, so it works from the moment it is unboxed.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.