SteroGroup is the remote IT department for marketing studios, production houses, photographers and publishers moving large files every day in Queens, NY. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Queens office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why marketing studios, production houses, photographers and publishers moving large files every day get the same service level our New Jersey clients get.
New York's SHIELD Act requires businesses holding private information about New York residents to keep reasonable administrative, technical and physical safeguards in place. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Queens come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
Support for Queens is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Queens is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Client assets and unreleased work need controlled sharing rather than open links. We manage storage permissions, protect workstations and keep archive backups intact. Essential cybersecurity is included with every Managed IT plan, and Queens businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Queens staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Queens clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.