SteroGroup is the remote IT department for manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems in Grand Rapids, MI. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Grand Rapids office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems get the same service level our New Jersey clients get.
Michigan breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Grand Rapids come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
Support for Grand Rapids is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Grand Rapids is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Design files, quotes and supplier records are the crown jewels here. We protect them with endpoint detection, controlled sharing and backups that are verified rather than assumed. Essential cybersecurity is included with every Managed IT plan, and Grand Rapids businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Grand Rapids staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
No. Onsite visits are limited to New Jersey. Grand Rapids clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Michigan breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems are a common fit for our plans, and we focus on stable line-of-business software, protected design files and hardware that survives a plant floor.