When a computer stops working in Eau Claire, the cost is the hour nobody gets back. SteroGroup gives manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need stable line-of-business software, protected design files and hardware that survives a plant floor. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Wisconsin's manufacturers and professional offices depend on connected, well-protected systems. We work Eastern Time hours and cover Central Time businesses remotely, with tickets picked up early in your day.
Support requests from Eau Claire come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
Support for Eau Claire is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Eau Claire is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Design files, quotes and supplier records are the crown jewels here. We protect them with endpoint detection, controlled sharing and backups that are verified rather than assumed. Essential cybersecurity is included with every Managed IT plan, and Eau Claire businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Eau Claire staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Eau Claire clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.