When a computer stops working in Charleston, the cost is the hour nobody gets back. SteroGroup gives energy producers, utilities contractors, environmental consultancies and field crews working far from an office a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need reliable remote access, rugged mobile devices and connectivity for teams in the field. We handle the day-to-day so owners stop being the person everyone asks about the printer.
West Virginia's small businesses and professional offices need reliable remote IT at a fair price. We work the same Eastern Time hours as your team, so support starts when your day does.
Because energy, resource and field service companies cannot wait around, remote requests from Charleston are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Support for Charleston is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Charleston is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Remote access for crews is the biggest exposure in field-heavy businesses. We lock it behind multi-factor authentication, monitor sessions and keep mobile devices managed. Essential cybersecurity is included with every Managed IT plan, and Charleston businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Charleston staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
No. Onsite visits are limited to New Jersey. Charleston clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
West Virginia breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Energy producers, utilities contractors, environmental consultancies and field crews working far from an office are a common fit for our plans, and we focus on reliable remote access, rugged mobile devices and connectivity for teams in the field.