SteroGroup is the remote IT department for professional service offices, family businesses and independent practices that run on a handful of computers in Wheeling, WV. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Wheeling office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why professional service offices, family businesses and independent practices that run on a handful of computers get the same service level our New Jersey clients get.
West Virginia breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Because professional offices cannot wait around, remote requests from Wheeling are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
We do not send technicians to Wheeling; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Small offices are targeted precisely because attackers assume nobody is watching. Endpoint protection, email filtering and multi-factor authentication close the gaps that matter most. Essential cybersecurity is included with every Managed IT plan, and Wheeling businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Wheeling teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Wheeling team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
No. Onsite visits are limited to New Jersey. Wheeling clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
West Virginia breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Professional service offices, family businesses and independent practices that run on a handful of computers are a common fit for our plans, and we focus on a help desk that answers, email that works and technology that stops being a distraction.