When a computer stops working in Alexandria, the cost is the hour nobody gets back. SteroGroup gives government contractors, associations, advocacy groups and nonprofits working with public-sector requirements a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need documented controls, clean audit trails and answers ready for security questionnaires. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Virginia's professional firms, contractors and healthcare practices, from Northern Virginia to Hampton Roads, need secure and well-managed IT. We work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Alexandria come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
We do not send technicians to Alexandria; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Funders, partners and prime contractors increasingly ask how data is protected. We keep identity, endpoint and logging controls in place so those questionnaires can be answered honestly and quickly. Essential cybersecurity is included with every Managed IT plan, and Alexandria businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Alexandria teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Alexandria team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Alexandria clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
The Virginia Consumer Data Protection Act sets duties around safeguarding and limiting the use of personal data. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.