SteroGroup is the remote IT department for litigation and transactional law firms, title agencies and the paralegal teams working alongside them in West Hartford, CT. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a West Hartford office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why litigation and transactional law firms, title agencies and the paralegal teams working alongside them get the same service level our New Jersey clients get.
The Connecticut Data Privacy Act requires reasonable safeguards for personal data held about residents. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Our help desk handles West Hartford requests the same way every time: password and login problems, email issues, slow machines, printing, software installs and Microsoft 365 questions. Unlimited remote support is included in every Managed IT plan.
We do not send technicians to West Hartford; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Client confidentiality is a professional obligation, not a preference. We keep matter files encrypted, control who can open what and keep tested backups of document management systems. Essential cybersecurity is included with every Managed IT plan, and West Hartford businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for West Hartford teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your West Hartford team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. West Hartford clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
The Connecticut Data Privacy Act requires reasonable safeguards for personal data held about residents. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.