SteroGroup is the remote IT department for government contractors, associations, advocacy groups and nonprofits working with public-sector requirements in Silver Spring, MD. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Silver Spring office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why government contractors, associations, advocacy groups and nonprofits working with public-sector requirements get the same service level our New Jersey clients get.
Maryland's Online Data Privacy Act and breach-notification rules set duties for protecting residents' personal information. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Silver Spring come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
We do not send technicians to Silver Spring; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Funders, partners and prime contractors increasingly ask how data is protected. We keep identity, endpoint and logging controls in place so those questionnaires can be answered honestly and quickly. Essential cybersecurity is included with every Managed IT plan, and Silver Spring businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Silver Spring teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Silver Spring team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
No. Onsite visits are limited to New Jersey. Silver Spring clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Maryland's Online Data Privacy Act and breach-notification rules set duties for protecting residents' personal information. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Government contractors, associations, advocacy groups and nonprofits working with public-sector requirements are a common fit for our plans, and we focus on documented controls, clean audit trails and answers ready for security questionnaires.