When a computer stops working in Salem, the cost is the hour nobody gets back. SteroGroup gives restaurants, hotels, event venues, salons and the service companies that keep them staffed a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need point-of-sale uptime, guest Wi-Fi that behaves and card data kept away from office systems. We handle the day-to-day so owners stop being the person everyone asks about the printer.
New Hampshire's growing tech, manufacturing and professional firms need dependable remote IT without hiring in-house staff. We work the same Eastern Time hours as your team, so support starts when your day does.
Because hospitality and service businesses cannot wait around, remote requests from Salem are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Salem clients are supported remotely end to end. Hardware is pre-imaged and shipped, warranty work is coordinated with the manufacturer, and local cabling or network installs are arranged through a vendor we brief directly.
Managed IT for Salem covers 24/7 monitoring, automatic patching, endpoint protection, backup oversight, vendor coordination and unlimited help desk support for one flat monthly price.
Payment systems and guest networks must stay separated from staff computers. We segment them, keep card-handling devices patched and watch for the credential theft that targets front-desk accounts. Essential cybersecurity is included with every Managed IT plan, and Salem businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Email and cloud files are where most work happens, so we manage them closely for Salem clients: accounts, licences, MFA, sharing permissions, mail filtering and clean migrations when you move providers.
Device management covers purchase guidance, pre-configuration, encryption, monitoring enrolment and replacement planning, so hospitality and service businesses are not guessing when a machine is due for renewal.
Email migrations, Microsoft 365 rollouts, security deployments and cloud moves for Salem businesses are scoped and quoted as fixed-price projects, separate from your monthly plan.
Yes. Restaurants, hotels, event venues, salons and the service companies that keep them staffed are a common fit for our plans, and we focus on point-of-sale uptime, guest Wi-Fi that behaves and card data kept away from office systems.
We advise on the right machine, configure and secure it before it ships, enrol it in monitoring and set up the user, so it works from the moment it is unboxed.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.