When a computer stops working in Rutland, the cost is the hour nobody gets back. SteroGroup gives restaurants, hotels, event venues, salons and the service companies that keep them staffed a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need point-of-sale uptime, guest Wi-Fi that behaves and card data kept away from office systems. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Vermont's small firms and nonprofits want simple, affordable IT support that just works. We work the same Eastern Time hours as your team, so support starts when your day does.
Because hospitality and service businesses cannot wait around, remote requests from Rutland are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Support for Rutland is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Rutland is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Payment systems and guest networks must stay separated from staff computers. We segment them, keep card-handling devices patched and watch for the credential theft that targets front-desk accounts. Essential cybersecurity is included with every Managed IT plan, and Rutland businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Rutland staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Yes. Restaurants, hotels, event venues, salons and the service companies that keep them staffed are a common fit for our plans, and we focus on point-of-sale uptime, guest Wi-Fi that behaves and card data kept away from office systems.
We advise on the right machine, configure and secure it before it ships, enrol it in monitoring and set up the user, so it works from the moment it is unboxed.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.