SteroGroup is the remote IT department for medical, dental and behavioral health practices along with the billing and imaging vendors that support them in Norfolk, VA. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Norfolk office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why medical, dental and behavioral health practices along with the billing and imaging vendors that support them get the same service level our New Jersey clients get.
The Virginia Consumer Data Protection Act sets duties around safeguarding and limiting the use of personal data. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Norfolk come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
We do not send technicians to Norfolk; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Practices handling protected health information need documented safeguards, encrypted devices, controlled access and reliable backups. We build those controls into day-to-day management rather than treating them as a yearly project. Essential cybersecurity is included with every Managed IT plan, and Norfolk businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Norfolk teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Norfolk team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
No. Onsite visits are limited to New Jersey. Norfolk clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
The Virginia Consumer Data Protection Act sets duties around safeguarding and limiting the use of personal data. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Medical, dental and behavioral health practices along with the billing and imaging vendors that support them are a common fit for our plans, and we focus on protected patient data, audited access and systems that stay available through a full clinic schedule.