When a computer stops working in New Orleans, the cost is the hour nobody gets back. SteroGroup gives litigation and transactional law firms, title agencies and the paralegal teams working alongside them a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need confidential document handling, dependable e-filing and case systems that never lose a file. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Louisiana's energy, maritime, legal and healthcare businesses need dependable IT and strong backups. We work Eastern Time hours and cover Central Time businesses remotely, with tickets picked up early in your day.
Because law firms and title agencies cannot wait around, remote requests from New Orleans are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
We do not send technicians to New Orleans; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Client confidentiality is a professional obligation, not a preference. We keep matter files encrypted, control who can open what and keep tested backups of document management systems. Essential cybersecurity is included with every Managed IT plan, and New Orleans businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for New Orleans teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your New Orleans team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. New Orleans clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Louisiana breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.