When a computer stops working in Louisville, the cost is the hour nobody gets back. SteroGroup gives freight brokers, distributors, warehouses and the field teams that keep goods moving a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need scanners, dispatch software and warehouse connectivity that do not stop mid-shift. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Kentucky's distributors, healthcare providers and professional firms depend on well-managed, secure systems. We work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Louisville come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
Louisville clients are supported remotely end to end. Hardware is pre-imaged and shipped, warranty work is coordinated with the manufacturer, and local cabling or network installs are arranged through a vendor we brief directly.
Managed IT for Louisville covers 24/7 monitoring, automatic patching, endpoint protection, backup oversight, vendor coordination and unlimited help desk support for one flat monthly price.
Dispatch and billing systems are attractive ransomware targets because downtime is measured in loads missed. Monitored endpoints and tested restores keep a bad day from becoming a lost week. Essential cybersecurity is included with every Managed IT plan, and Louisville businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Email and cloud files are where most work happens, so we manage them closely for Louisville clients: accounts, licences, MFA, sharing permissions, mail filtering and clean migrations when you move providers.
Device management covers purchase guidance, pre-configuration, encryption, monitoring enrolment and replacement planning, so logistics and distribution businesses are not guessing when a machine is due for renewal.
Email migrations, Microsoft 365 rollouts, security deployments and cloud moves for Louisville businesses are scoped and quoted as fixed-price projects, separate from your monthly plan.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Louisville clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.