When a computer stops working in Juneau, the cost is the hour nobody gets back. SteroGroup gives energy producers, utilities contractors, environmental consultancies and field crews working far from an office a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need reliable remote access, rugged mobile devices and connectivity for teams in the field. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Alaska's small businesses rely on remote IT support more than most, given the distances involved. We work Eastern Time hours and cover Alaska Time businesses remotely, with tickets picked up early in your day.
Because energy, resource and field service companies cannot wait around, remote requests from Juneau are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
We do not send technicians to Juneau; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Remote access for crews is the biggest exposure in field-heavy businesses. We lock it behind multi-factor authentication, monitor sessions and keep mobile devices managed. Essential cybersecurity is included with every Managed IT plan, and Juneau businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Juneau teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Juneau team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Juneau clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.