SteroGroup is the remote IT department for marketing studios, production houses, photographers and publishers moving large files every day in Jackson, TN. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Jackson office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why marketing studios, production houses, photographers and publishers moving large files every day get the same service level our New Jersey clients get.
The Tennessee Information Protection Act sets data protection duties for qualifying businesses. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Jackson staff reach us directly for anything software related, from a locked account first thing in the morning to an application that stopped launching before a deadline. Remote support is unlimited on every plan.
Jackson clients are supported remotely end to end. Hardware is pre-imaged and shipped, warranty work is coordinated with the manufacturer, and local cabling or network installs are arranged through a vendor we brief directly.
Managed IT for Jackson covers 24/7 monitoring, automatic patching, endpoint protection, backup oversight, vendor coordination and unlimited help desk support for one flat monthly price.
Client assets and unreleased work need controlled sharing rather than open links. We manage storage permissions, protect workstations and keep archive backups intact. Essential cybersecurity is included with every Managed IT plan, and Jackson businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Email and cloud files are where most work happens, so we manage them closely for Jackson clients: accounts, licences, MFA, sharing permissions, mail filtering and clean migrations when you move providers.
Device management covers purchase guidance, pre-configuration, encryption, monitoring enrolment and replacement planning, so creative studios and media businesses are not guessing when a machine is due for renewal.
Email migrations, Microsoft 365 rollouts, security deployments and cloud moves for Jackson businesses are scoped and quoted as fixed-price projects, separate from your monthly plan.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Jackson clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
The Tennessee Information Protection Act sets data protection duties for qualifying businesses. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.