SteroGroup is the remote IT department for restaurants, hotels, event venues, salons and the service companies that keep them staffed in Hilo, HI. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Hilo office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why restaurants, hotels, event venues, salons and the service companies that keep them staffed get the same service level our New Jersey clients get.
Hawaii breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. We keep the controls behind that in place while you work, and we work Eastern Time hours and cover Hawaii Time businesses remotely, with tickets picked up early in your day.
Our help desk handles Hilo requests the same way every time: password and login problems, email issues, slow machines, printing, software installs and Microsoft 365 questions. Unlimited remote support is included in every Managed IT plan.
We do not send technicians to Hilo; onsite visits are New Jersey only. Instead, new machines arrive ready to use, replacements are handled by courier, and we manage any local vendor work on your behalf.
You get a managed environment rather than a repair service: monitoring, patch management, endpoint security, backup checks, licence tracking and unlimited support, billed at a flat rate per computer.
Payment systems and guest networks must stay separated from staff computers. We segment them, keep card-handling devices patched and watch for the credential theft that targets front-desk accounts. Essential cybersecurity is included with every Managed IT plan, and Hilo businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
We run Microsoft 365 and Google Workspace for Hilo teams: mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems.
We standardise what your Hilo team buys, set up each machine before it ships, and keep a record of who has what. Leavers lose access the same day they leave.
Projects are priced separately from managed support: migrations, new office setups, security rollouts and cloud moves each get their own scope and fixed quote.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Hilo clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Hawaii breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work Eastern Time hours and cover Hawaii Time businesses remotely, with tickets picked up early in your day.