When a computer stops working in Franklin, the cost is the hour nobody gets back. SteroGroup gives freight brokers, distributors, warehouses and the field teams that keep goods moving a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need scanners, dispatch software and warehouse connectivity that do not stop mid-shift. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Tennessee's healthcare, music, logistics and professional businesses need fast, secure IT support. We work the same Eastern Time hours as your team, so support starts when your day does.
Franklin staff reach us directly for anything software related, from a locked account first thing in the morning to an application that stopped launching before a deadline. Remote support is unlimited on every plan.
Support for Franklin is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Franklin is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Dispatch and billing systems are attractive ransomware targets because downtime is measured in loads missed. Monitored endpoints and tested restores keep a bad day from becoming a lost week. Essential cybersecurity is included with every Managed IT plan, and Franklin businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Franklin staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Yes. We document your environment, take over accounts and licensing and transition support without downtime. Onboarding is free.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Franklin clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
The Tennessee Information Protection Act sets data protection duties for qualifying businesses. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.