SteroGroup is the remote IT department for manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems in Erie, PA. We manage computers, email, accounts and security entirely remotely, ship machines configured and ready, and onboard you for free.
Nearly every issue a Erie office runs into today is fixed remotely: accounts, email, software, performance, printing and security. That is why manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems get the same service level our New Jersey clients get.
Pennsylvania breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. We keep the controls behind that in place while you work, and we work the same Eastern Time hours as your team, so support starts when your day does.
Support requests from Erie come straight to a technician rather than a queue that forgets about you. Logins, mailboxes, applications, printers and performance issues are all covered, with no per-ticket charges.
Erie clients are supported remotely end to end. Hardware is pre-imaged and shipped, warranty work is coordinated with the manufacturer, and local cabling or network installs are arranged through a vendor we brief directly.
Managed IT for Erie covers 24/7 monitoring, automatic patching, endpoint protection, backup oversight, vendor coordination and unlimited help desk support for one flat monthly price.
Design files, quotes and supplier records are the crown jewels here. We protect them with endpoint detection, controlled sharing and backups that are verified rather than assumed. Essential cybersecurity is included with every Managed IT plan, and Erie businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Email and cloud files are where most work happens, so we manage them closely for Erie clients: accounts, licences, MFA, sharing permissions, mail filtering and clean migrations when you move providers.
Device management covers purchase guidance, pre-configuration, encryption, monitoring enrolment and replacement planning, so manufacturers and engineering firms are not guessing when a machine is due for renewal.
Email migrations, Microsoft 365 rollouts, security deployments and cloud moves for Erie businesses are scoped and quoted as fixed-price projects, separate from your monthly plan.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.
Yes. Remote help desk support is unlimited on every Managed IT plan and most issues are resolved the same day. We work the same Eastern Time hours as your team, so support starts when your day does.
Yes. Manufacturers, fabricators, suppliers and engineering offices running both front-office and production systems are a common fit for our plans, and we focus on stable line-of-business software, protected design files and hardware that survives a plant floor.
We advise on the right machine, configure and secure it before it ships, enrol it in monitoring and set up the user, so it works from the moment it is unboxed.
Managed IT is $249 per month for the first two computers and $89 per month for each additional computer. Servers are $129 per month. Onboarding is free and SteroShield advanced cybersecurity is an optional add-on at $50 per computer per month.