When a computer stops working in Conway, the cost is the hour nobody gets back. SteroGroup gives medical, dental and behavioral health practices along with the billing and imaging vendors that support them a remote help desk that answers, plus monitoring and maintenance that stop most problems before anyone notices them.
Teams here typically run between 2 and 25 computers and need protected patient data, audited access and systems that stay available through a full clinic schedule. We handle the day-to-day so owners stop being the person everyone asks about the printer.
Arkansas's suppliers, professional offices and healthcare providers need predictable, flat-rate IT. We work Eastern Time hours and cover Central Time businesses remotely, with tickets picked up early in your day.
Because medical and clinical practices cannot wait around, remote requests from Conway are picked up quickly and most are resolved the same day. Email, accounts, applications, printing and Microsoft 365 are all in scope.
Support for Conway is delivered remotely. When hands are needed on hardware, we ship computers already configured, secured and enrolled in monitoring, and coordinate a local technician or vendor for anything physical.
Every managed computer in Conway is monitored, patched, protected and documented. We watch disks, updates, backups and security alerts so issues get handled before they interrupt anyone.
Practices handling protected health information need documented safeguards, encrypted devices, controlled access and reliable backups. We build those controls into day-to-day management rather than treating them as a yearly project. Essential cybersecurity is included with every Managed IT plan, and Conway businesses handling sensitive or regulated data can add SteroShield for advanced 24/7 threat detection and response.
Microsoft 365 and Google Workspace administration is included: user setup, security defaults, mailbox permissions, shared drives, licence right-sizing and spam and phishing filtering.
New computers for Conway staff are configured, secured, enrolled in monitoring and shipped ready to use. Onboarding and offboarding are handled so access is granted and removed correctly.
Larger pieces of work, such as moving off an old email provider or rolling out security across every device, are quoted up front with a clear scope before anything starts.
Requests reach a technician directly rather than an anonymous queue, and the majority of day-to-day issues are resolved the same business day.
Yes. Mailboxes, licensing, multi-factor authentication, spam filtering, shared drives, retention and migrations from older email systems are all covered.
No. Onsite visits are limited to New Jersey. Conway clients are supported remotely, and we ship pre-configured computers and coordinate local vendors when hands-on work is needed.
Arkansas breach-notification law requires businesses to protect personal information and notify affected people when it is exposed. Managed IT keeps endpoint protection, email security, patching and multi-factor authentication in place, and SteroShield adds monitored threat detection for businesses that need more.
No. Managed IT is billed monthly with no long-term commitment and no onboarding fee.